We ship almost entirely via United Parcel Service (UPS). For orders that weigh less than two pounds, we find United States Postal Service (USPS) more economical. We reserve the right to change shipping methods and carrier based on location and product needs.
Please note that Pup's Pet Supply will never increase shipping costs unless first contacting you by phone and receiving authorization.
International orders are shipped primarily by USPS. International customers are encouraged to place and order.
Under normal circumstances, most orders ship out within 24-48 hours. However, due to large order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible. If you have a back order situation, you will be notified by email. Customers may be required to sign for packages, but only upon notification from Pup’s Pet Supply.
Pup’s Pet Supply is not responsible for misdirected or undeliverable packages.
*** Orders containing vaccinations must be shipped express overnight or 2nd day Air. Orders that cannot be delivered before the weekend will be held and shipped the following Monday.