Thank you very much. Your company has had the fastest response time and best customer service of any company I have ever done buisiness with. I will make sure to spread a good word about your company.
Thank you for prompt shipment of my package. Thanks very much. This is the best and fastest customer service I've seen. I will be ordering from you again for all my pet needs. Thanks once again and have a wonderful day!
You guys are so wonderful! Thank you for letting me know the order through. Thank you also for the UPS confirmation; we really appreciate the fact that you are so friendly and fast and that you even make these vaccinations available to individuals; you're one in a million!
I don't order a lot of pet supplies online but when I do I always order through you. I have also told all of my friends about your excellent customer service and easy online ordering. I go through you just to get this little e-mail from you - it is a nice touch and makes me feel appreciated as a customer.
Keep up the great work and thanks for everything!
Thank you, Gary. Your customer service contact is awesome! I will be happy to pass along my satisfaction by sharing your website with my other animal loving friends (and your great prices!) Take care!
I am very pleased with the service I have received from Pups Pet Supply. You have a great variety of items at very reasonable prices. I have 4 pets and purchasing dental supplies from my veterinarian was way too expensive. I was happy to come across your web site and find exactly what I needed. All items have arrived quickly and were well packaged to prevent any damage. I will certainly continue to order from you. Thank you!
I just want to say “thank you” to the folks for your excellent service! I know I can always count on Pups Pet Supply to ship my product quickly and offer my products at great prices. Your Customer Service goes above and beyond –you guys rock!
I have used dozens of Veterinary supply companies over the past 37 yrs of showing, training and breeding dogs. I am so impressed with Pup's Pet Supply. Easy to work with staff, great service, quality products and low prices. If I need something and they do not carry that product, they will get that product in fast and have it on inventory there after. I can not say enough good things about this company.
Thank you Pup's Pet Supply!
Nancy Sedlacek, Success CSP
Thank you so very much, I will definately call you and order as much as I possibly can through you. You have been a big help and I appreciate all you do. Your great prices for our needs here help alot.
Thank you again! Take care.
Thanks so much for the info. I will be visiting your web site and ordering more in the near future. I was absolutely amazed at the amount of stuff that you guys have for such an affordable price. I have already told some of my friends in the k-9 world about your site.
This is my ShihTzu Parker and he absolutely just loves these Pegetables Mixed Bag Treats. Thank you so much for being there for us... You have great products and GREAT PRICES !!!
Thank You for the quick response and service. I appreciate it and look forward to doing business with you in the future. I will gladly refer some of my family and friends with pets to your site.
Lorie T. James
Thank you Pups Pet Supply, you've been so very helpful and pleasant I can't wait for my order. Again, It's been a pleasure and I look forward to shopping with you in the future!
Holly O Baucom Thanks Gary, We really appreciate it. Pup's Pet Supply goes the extra mile. Will order from you again when I need supplies and I put your business cards in my puppy pkgs. for when the pups goto their new homes.
Paul & Monica G.
Thank You Pup's Pet Supply for the prompt service and quality products. I purchased vaccines for my dog and was impressed with the speed of arrival and care in packaging. Thanks!!!
I want to thank you for calling me and adding to my order. IM really happy with you and your business. I look forward to working more with you in the future.
Gary and Cindy at PupsPet are always attentive and prompt with any request or question! This is a company with companion pets in the office. Competitive prices with a personal touch. Who would ask for anything more?
St Paul, MN
Thank you so much for your call. I did get the vaccinations. I will definately shop here again and refer my friends and neighbors. I am impressed with your follow up call, you do not find that kind of customer service anymore. I really appreciate it!.
I wanted to compose a reference for you to add to your website if you wish. :-) I am writing to express my extreme satisfaction on my recent transaction with Pup's Pet Supply. I blindly came upon pupspetsupply.com while searching the Internet for pet supplies. I was unfamiliar with Pup's Pet Supply, but after navigating through their professional site with ease, I decided to go ahead and order some vaccines and wormers for my two dogs. I had some trepidation about placing an order online with a company that was unknown to me. Gary with Pet's Pet Supply exceeded my expectations. Gary telephoned me personally to let me know that he had received my order and would be crediting me for my shipping charges because my shipment did not need to be expedited since we are in the same area of the country. He added that he would place extra ice in the cooler. Gary thanked me repeatedly for my business and I assured him that I would definitely be a repeat customer! Above is a picture of my recent Belgian Malinois Import, Fabienne, and my Cocker Spaniel, Marcia.
Thank you for your friendly service and quick shipping. It's nice to have a company that cares about your customers.
Thanks PUPS the West Nile vaccines arrived and I plan on giving them to the horses this weekend. I gave all the cats their vaccines, all went well. Appreciate your service and products. I will be in touch for the yearly vaccinations vaccinations for the animals. I enjoyed our phone conversation.
I appreciate your nice, prompt, email note, thanking me for placing my first order with Pup's Pet Supply. Recently, my local pet supply company closed, so I began researching online for pet supply companies. I was so excited to find your web-site! Pup's Pet Supply had ALL the products I needed, which no other web-site had (including 800petmeds). Actually, I did find one other site, but Pup's Pet Supply offered better prices, for the same products. I'm very impressed by the email updates and I don't even have my products yet! When I submitted my online order, I received a "thank you for your order page", along with a toll free phone number and an email address, in case I had any questions. After placing my order, PPS immediately sent me an email, confirming my order had been received and was being processed. Since you offered next day delivery, I didn't have to worry about getting the products I needed right away. The following morning, after placing my order, I received a personal greeting from you, along with an attached paid invoice, listing my products. A separate email was also sent, with my shipping information and tracking number. Owners shouldn't be embarrassed discussing these online purchases with their veterinarian. I provide my vet copies of all medical treatments I have ordered and given to my pets, for their files, so he is kept informed of their treatment. My veterinarian completely understands the economy and my need to save money. He even understands when I go to a Spay/Neuter Clinic, instead of him, to save money. Any good, decent vet, should be cooperative, if they truly care about your pets. Plus, vet doctors still make plenty of income from examinations, specialized procedures, oral health care and surgeries. I'm looking forward doing future business with Pup's Pet Supply. I have four cats, four dogs, eight birds and fish. (I had ferrets, but they recently passed away from old age) You never know when I will have a new family member, I'm a sucker for animals in need of being rescued. I couldn't afford to have all the pets I do, if it weren't for companies like Pup's Pet Supply!
Thank you very much for letting me know the status of the order! I'll tell you what; your company has already conquered Fosters & Smith and Omaha in my book, just with your customer service alone! The last time I ordered from Fosters & Smith, they didn't even send the vaccines with gel packs, much less a cooler! I definitely don't mind for paying for that sort of service. Also, thank you for making one-dose vaccines available; I'm definitely going to spread the word about your site! One-dose vaccines are so hard to find. Thanks again, and take care! I'm planning on coming back for the doggie wishbones if our contrary bulldog likes them! :-)
I didn't open the package, but my husband said that you did a fantastic job with the packing! The vaccines were still cold, and he was very pleasantly surprised. I will add that he's a lab technician at Duke University, so he's very familiar with getting packages with cold packs. You really blew him away and he said that your company has his utmost respect!
Take care and thank you again for taking such good care of our little family!
We successfully bathed and groomed our dog Buddy and everything you sold us from Pup's Pet Supply and they worked great. We could tell how much better he felt, lots of prancing around. We’ll be back for more supplies in the future.
Thank you for your quick response. I appreciate the response. I have received my order today and look forward to ordering from you in the future.
Again, thank you for your kind and friendly service; it has been a pleasure to do business with you. I wish more people were as friendly and willing to help.
Have a wonderful day,
Thanks for offering the best stuff at such reasonable prices. I stopped using Petco and Petsmart years ago. My pets thank you too! You have no idea how much money you save me - vets are expensive!
THANK YOU for your super speedy and superb customer service. I wish more companies operated like your's!
I just wanted to say "THANK YOU!" for your fantastic & most accommodating service. My order arrived around 12:30PM today (10 FEB) very well packed and still nice & cold (but not frozen ;-) You were so nice to call back and be so willing to work with your customers. I was actually surprised to hear from you as I was just leaving my thoughts (on the on-line order) and had no idea it would make "a hill of beans" worth of difference - lol. I simply thought I'd have to find another source and had forgotten about it until you called. (Not many sellers would have done that!)
Please make sure to keep me on your mailing/e-mail list as I will certainly be back & will look to you for other items for my "kids". Thanks again ... and see ya next time.